Job Title: Quality Assurance/Quality Control Manager
Supervises: Receiving and QC Personnel
General Summary
The position has responsibility for all Quality Assurance activities associated with receiving, inspecting, labeling, storing, picking, and shipping materials.
The position has backup responsibilities in the areas of Customer Service, preparing shipping and Hazardous Material documents, Receiving QC and Pick QC processes.
The position ensures excellent service from suppliers and responds to customer needs and issues.
Individual Responsibilities:
- Performs quality control review of incoming materials based upon client specifications (C of C, C of A, drawings, etc.). Utilizes client quality systems to determine quality requirements. Completes all customer required training to become certified to their standards.
- Works with Purchasing Department & vendors to resolve discrepancies for non-conforming materials
- Interfaces with client laboratory for testing, certification review and recertification of materials
- Reviews and assigns shelf life and storage conditions based on customer specifications and requirements
- Provides support for Purchasing Department on technical issues that arise before or during the process of buying materials for orders or warehouse stock
- Responds and documents corrective/preventative actions/resolutions for all customer complaints involving quality issues, and coordinates implementation of actions with involved parties
- Interfaces with client engineering groups and suppliers to resolve non-conforming material issues for items failing to meet client’s requirement.
- Monitors temperature recording devices on storage units (i.e. freezers). Initiates corrective actions when outliers/failures occur
- Prepares and conducts training of team members as necessary to ensure integrity and quality of materials is maintained throughout supply chain.
- Provides customer support for quality and other issues, answers general material, vendor and packaging questions
- Insures all required reports are submitted correctly and in a timely manner to both internal and external customers.
- Represents Operations on a system wide basis with the continual development of Best Practices and Knowledge Sharing Initiatives.
Management Responsibilities:
- Promotes safety as the top priority throughout the Distribution Center
- Supervises the daily activities of QA/QC Leads and Technicians
- Promotes and ensures effective communication and teamwork among Haas Group International and customers.
- Assists with compliance to all federal, state, and local regulations including OSHA, DOT, and RCRA requirements.
- Work effectively across the Supply Chain organization in a cost effective manner and with customers having varying standards and objectives Identify and manage work process improvement projects and cost reduction efforts at Hubs
Education and Experience
- Five years combined experience in QA/QC, distribution, inventory control, purchasing and/or customer service required.
- B.S. degree in a scientific discipline preferred.
- Familiarity with quality management systems such as ISO 9001, AS 9100 preferred
Skills
- Candidate must possess the ability to express ideas clearly, orally and in writing.
- Knowledge of inventory management systems and computer software applications (Excel, PowerPoint, Access, and Word) needed.
